Responsible Gaming
kheil believes gaming should be an enjoyable experience — not a source of stress or harm. On this page you will find safe gaming tools, warning signs to watch for, and where to get help if you need it.
Keep your gaming in control
Online betting and casino games are a normal form of entertainment for many people. But the experience is not the same for everyone. For some, it can lead to a loss of control. kheil wants all its users to play responsibly and safely.
Our Terms and Conditions clearly state that this site is only for adults aged 21 or older. No account is activated without age verification. Participation by minors is strictly prohibited.
Gaming stays enjoyable when it fits within a planned budget and does not get in the way of other responsibilities in life. If you feel you are losing control over your play, use the tools and support options listed below.
Tools to keep yourself protected
kheil offers several features that help you manage your own gaming activity. Contact us via 24/7 live chat or email to use these tools.
Set a deposit limit
Set a maximum amount you can deposit daily, weekly, or monthly. No deposits beyond this limit will be accepted.
Session time limit
Set in advance how long you can play in one session. When the time is up, the system will automatically notify you.
Account break
If you want to take a break for a few days, your account can be temporarily suspended. During this time, logging in or making deposits will not be possible.
Self-exclusion
You can apply for self-exclusion to keep your account closed for an extended period. The duration can range from a minimum of six months to permanent.
Review gaming history
You can view your deposit, withdrawal, and betting history at any time. This helps you assess your own behaviour.
Reality reminder
After a set period, a pop-up message will remind you how long you have been playing and suggest taking a break.
Warning signs of a problem
If you or someone close to you shows any of the signs below, consider seeking help.
Spending beyond budget
Putting more money into gaming than planned and taking on debt to cover the shortfall.
Trying to recover losses
Placing bigger bets to win back lost money — known as "chasing losses".
Drifting away from family and work
Spending less time with family or losing focus at work because of gaming.
Hiding and lying
A tendency to conceal gaming habits or spending from family or friends.
Feeling out of control
Repeatedly feeling that you want to stop playing but cannot.
Using gaming to cope with stress
Turning to gaming for temporary relief from anxiety, loneliness, or emotional distress.
Where to find support
Acknowledging the problem is the first step toward a solution. Do not hesitate to ask for help.
kheil support team
Speak in Bengali through our 24/7 live chat and email support. You can request a limit, a break, or self-exclusion at any time.
Family and friends
Talk openly about the problem with a trusted family member or close friend. The support of someone close to you is the greatest strength on the path to change.
Professional counselling
Seek advice from a mental health professional or behavioural specialist. Gambling addiction is treatable — with the right support, change is possible.
Contact us
Contact our support team directly for help with self-exclusion, setting limits, or any other responsible gaming matter. Your request will be handled with complete confidentiality.
kheil's commitment
Responsible gaming is not just a policy — it is the foundation of how kheil operates. Our Privacy Policy explains in detail how your information is kept secure and how it is used to ensure responsible gaming.
- A strict age verification process is maintained to protect minors.
- Self-exclusion requests take effect immediately and cannot be cancelled before the period ends.
- The support team is active seven days a week, twenty-four hours a day, in both Bengali and English.
- If unusual changes in a user's behaviour are noticed, the support team may reach out proactively.
- Lowering a deposit limit takes effect immediately; raising it requires a waiting period as a safeguard.
- Users who are self-excluded are not included in promotional messages.
- For any questions about responsible gaming, visit our FAQ section — you will find detailed answers there.
Frequently asked questions
Answers to common questions about responsible gaming.