kheil's Privacy Policy

This Privacy Policy ("Policy") applies to the kheilbet.cam platform ("kheil", "we", "our"). By using any of kheil's services, you are considered to have accepted the terms of this Policy. This Policy should be read together with our Terms and Conditions.

1. Information Collection

We collect various types of information when you open an account, manage deposits and withdrawals, or use our services on the kheil platform. This information comes from two main sources — what you provide directly and what our system records automatically.

1.1 Information You Provide

Information you provide during registration and account management:

• Full name, date of birth and nationality
• Mobile number and email address
• National ID card or passport number (for identity verification)
• bKash, Nagad, Rocket or Upay mobile wallet details (for processing transactions only)
• Information provided when contacting support via live chat or email

1.2 Automatically Collected Information

When you use kheil, our system automatically records the following information:

• IP address and device identifier
• Browser type, operating system and device model
• Time of site access, session duration and pages visited
• Bets, game history and transaction logs
• Data collected through cookies and similar tracking technologies

2. Purpose of Using Information

kheil uses the collected information for the following purposes:

• Account Management: Handling registration, login and account security.
• Identity Verification: Preventing fraud and confirming account ownership.
• Financial Transactions: Processing deposits and withdrawals via bKash, Nagad, Rocket and Upay.
• Customer Support: Responding to your complaints or questions accurately and promptly.
• Technical Improvement: Improving platform performance and user experience.
• Security Monitoring: Detecting suspicious activity, unauthorized access or fraud attempts.
• Communications: Sending important notices, account updates and relevant information.

3. Information Storage and Security

kheil uses industry-standard technology to keep your information secure. All communication between you and our servers is encrypted using SSL encryption technology, so no third party can read the data during transfer.

Our security measures include:

• All sensitive information stored in encrypted form
• Regular security reviews and vulnerability testing
• Access controls — only authorized staff can view personal information
• Procedures for taking immediate action in the event of a data breach

3.1 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations or dispute resolution needs. Once that period has passed, the information is securely deleted or anonymized.

4. Sharing Information with Third Parties

kheil generally does not share your personal information with third parties. However, in certain specific situations, sharing limited information may be necessary:

• Payment Processors: Necessary information is shared to complete transactions via bKash, Nagad, Rocket and Upay. These organizations follow their own privacy policies.
• Technology Service Providers: Necessary information may be shared with trusted technology partners for server hosting, technical support or security monitoring.
• Legal Obligations: We are legally required to provide information in response to a court order or a lawful request from a government authority.
• Fraud Prevention: Information may be provided to the relevant authorities in cases of serious fraud or security threats.

Outside of the above cases, we do not sell, rent or exchange your information for any commercial purpose.

5. Cookies and Tracking

The kheil website uses cookies, which are stored as small data files in your browser. They are used to maintain your account session, remember your preferences and monitor site performance.

5.1 Types of Cookies

• Essential Cookies: Without these the site cannot function properly — they hold login sessions and security tokens.
• Functional Cookies: Remember your language preference and site settings.
• Analytics Cookies: Collect site usage statistics — to understand which pages are visited most.

You can disable cookies at any time from your browser settings, though this may limit some site functionality.

6. Your Rights

As a kheil user, you have several important rights over your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can ask us to correct inaccurate or incomplete information.
• Right to Deletion: You can request that your information be deleted, provided there are no legal or contractual obligations preventing this.
• Right to Object: You can object to your information being used for specific purposes.
• Data Portability: You can request a copy of your information in a common format.

To exercise these rights, contact our support team. We provide assistance in both Bengali and English, 24 hours a day. Common questions about your account can also be found in our FAQ section.

7. Protection of Minors

All kheil services are strictly for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

We verify age at the time of registration. If there is reason to believe a user is under 21, that account will be immediately suspended and any collected information will be deleted.

8. Third-Party Links

The kheil platform may sometimes include connections to third-party services or technologies, such as game studios or payment gateways. These third parties have their own privacy policies, and the responsibility for protecting your information on their platforms rests with them.

kheil is not responsible for the privacy practices of these third-party services. We therefore recommend reading their privacy policies before using those services.

9. Policy Changes

kheil reserves the right to update this Privacy Policy at any time. For any significant changes, we will notify you via your registered email or through a notice on the site.

If you continue to use the service after any changes, it will be considered that you have accepted the terms of the updated policy. You can confirm the latest version by checking the "Last Updated" date at the top of this page.

10. Contact

If you have any questions, concerns or requests to correct information regarding this Privacy Policy, please contact us directly:

We process your privacy-related requests as quickly as possible and with the greatest care. Visit our About Us page to learn more about our site.